What the Elderly Care Industry Can Learn from the Tech Industry

August 19, 2024

I worked in the tech industry as a Software Engineer and then a Software Engineering Manager for several years. Moving to the elderly care industry has opened my eyes to some of the things that this industry can adopt from the tech industry. The elderly care industry is at a critical juncture, grappling with the dual challenges of an aging population and the need for more personalized, efficient care solutions. As it seeks to adapt and evolve, there is much to be gained from examining the practices of the tech industry, known for its rapid innovation, user-centric designs, and data-driven strategies. Here’s how the elderly care sector can harness lessons from the tech world to improve its services and outcomes.

1. Embrace Technological Innovation

The tech industry thrives on continuous innovation, constantly pushing boundaries to deliver smarter, more effective solutions. Elderly care can benefit from adopting a similar mindset. Integrating advanced technologies such as artificial intelligence (AI), machine learning, and the Internet of Things (IoT) can revolutionize how care is delivered. For instance, AI can assist in predicting health issues before they become critical, while IoT devices can enable real-time monitoring of vital signs, enhancing the ability to provide timely interventions.

2. Focus on User Experience

Tech companies prioritize user experience (UX) to ensure their products are intuitive and accessible. This principle is equally crucial in elderly care. Many older adults may struggle with complex interfaces or devices. By designing user-friendly technology, such as simplified health monitoring systems or voice-activated assistants, the elderly can interact with these tools more easily, leading to better engagement and adherence to care plans.

3. Leverage Data for Personalization

Personalization is a hallmark of the tech industry, where data is used to tailor products and services to individual needs. Similarly, the elderly care sector can use data analytics to provide more personalized care. By analyzing data from health records, wearable devices, and even social interactions, caregivers can gain insights into an individual’s preferences, needs, and health patterns. This approach allows for customized care plans that address specific requirements and improve overall quality of life.

4. Promote Remote Care Solutions

The tech industry has made significant strides in remote communication and collaboration tools. In elderly care, remote solutions can be transformative, particularly for individuals who may be isolated or have mobility issues. Telehealth services, remote monitoring, and virtual consultations can bridge the gap between patients and healthcare providers, offering convenient and efficient care options. This not only helps in managing chronic conditions but also reduces the need for frequent hospital visits.

5. Enhance Training and Support

Tech companies often invest heavily in training and support to ensure their products are used effectively. The elderly care sector should adopt a similar approach by providing comprehensive training for caregivers and staff on new technologies and systems. After speaking with dozens of caregivers and other home care owners, I have found that most caregivers are still not well-versed at using newer technologies, like a phone app, to do sign-in/out and care documentation. This is a large gap in efficiency due to a lack of caregiver training in newer technologies that can make everyone’s job a little easier.

Ongoing support and education can empower caregivers to utilize tools effectively, leading to improved care delivery and better outcomes for the elderly.

6. Foster Collaboration and Ecosystems

In tech, collaboration is key, with companies often partnering to create integrated ecosystems. The elderly care industry can benefit from fostering similar collaborations between technology providers, healthcare professionals, and caregivers. By working together, these stakeholders can develop integrated solutions that address multiple aspects of elderly care, from health monitoring to social engagement, creating a more cohesive and effective care environment.

7. Address Privacy and Security Concerns

As tech companies handle vast amounts of sensitive data, they invest heavily in security measures. In elderly care, protecting patient data is paramount. The industry should adopt robust data protection practices, ensuring that personal health information is safeguarded against breaches. Implementing strong security protocols not only complies with regulations but also builds trust with patients and their families.

8. Encourage Innovation and Feedback

Tech companies often foster a culture of innovation and actively seek user feedback to drive improvements. Similarly, the elderly care sector should encourage innovation from within and solicit feedback from both patients and caregivers. This approach can lead to the development of new solutions that better meet the needs of the elderly and improve the overall care experience.

The elderly care industry stands to gain significantly from the tech industry's emphasis on innovation, user experience, data-driven personalization, and security. By adopting these practices, the sector can enhance the quality of care, improve operational efficiency, and ultimately provide a better quality of life for the elderly. As technology continues to advance, embracing these lessons will be key to creating a more effective and responsive elderly care system.

Not All Heroes Wear Capes

May 20, 2024

While attending Mass yesterday, the elderly lady in front of us lost consciousness. Luckily, she was kneeling at the time so she didn’t fall on the floor and simply leaned towards her husband. The husband was calling her name and tried to wake her up. I noticed what was happening and my first instinct was to get help from my mother who was sitting all the way at the other end of our pew. She’s a retired nurse with decades of experience with the elderly and the sick, having worked at a long-term care facility in New York City. She rushed over to help care for the lady, while my husband tried to get the lady in a better position so as not to fall further, and I grabbed my phone to call 911. Thankfully, the lady gained consciousness after a minute or so, and the Emergency Medical Services came to assess her and bring her to the hospital. But this incident made me realize one thing: even though I'm an adult now with 3 kids, I still look towards my mother for help in cases like this. This wasn’t the first time that someone fainted in our vicinity at church.

Heroes are Not Always Calm and Confident

The truth is that I don’t normally seek my mother when my children are sick or when they hurt themselves. Primarily because she panics, her blood pressure rises, and she always looks close to tears when she sees any family member hurt, especially her grandchildren. Somehow, if it’s a stranger who needs help, she acts calmly and knows exactly what to do. It probably makes sense to be more affected by seeing a family member hurt, thereby clouding one’s judgment. The husband of the elderly lady was a good example as he was in shock and mostly in a panic trying to wake her.

I also realized that I felt a little guilty that I couldn’t provide more assistance. The lady was directly in front of me after all, and all I did was ask my mother for help and then call 911 for more help.

Heroes Help other Heroes

This incident made me wonder how many of us become so distraught seeing a loved one hurt or in a medical emergency that our judgment is clouded and we fail to give them the help that they need? How many of us fail to ask for help? And how many of us feel guilty about asking for help? These are all not uncommon, and in fact natural. But if we want to help our loved ones and do something truly heroic, there are 3 main things we can do:

1. Recognize when you need help.

2. Seek and accept the help of others.

3. Release the guilt of seeking help for your loved one. 

These also apply for when your loved one needs a caregiver. It is important to recognize the signs that you need support – read my blog “5 Signs It’s Time to Use a Home Care Provider”. When you assess that you need some assistance, seek for a trustworthy home care service. Do your due diligence finding the help that you need. And lastly, release the guilt of needing to ask for support because you are only trying to do what’s best for everyone. 

We don’t all have to be the hero that we think we need to be. Sometimes we simply need to be the hero that someone needs at that moment in time.

Similarities Between Caring for Small Children and the Elderly

I have a 3-year old toddler and I can’t help but notice the similarities between taking care of a toddler and caring for an elderly parent.

Autonomy vs Safety

For both small children and the elderly, there’s a need to balance safety and autonomy. I can prevent my toddler from climbing the rock wall in the playground, but if I do, how would he learn to take calculated risks, and build the strength to do such things, and acquire the confidence when he successfully climbs it? In the same vein, we can tell our parents that they can’t live alone anymore because someone needs to make sure that they don’t slip and fall, or that they take their medications on time or that they eat nutritious meals. But taking away their autonomy can make them defensive or even contribute to the decline of their health. We need to think about how to strike a good balance between autonomy and safety. 

It Takes a Village

We’ve all heard the adage that “it takes a village to raise a child”. What I’ve observed is that we should say the same about taking care of our elderly. When this responsibility only falls on one primary caregiver, it takes a toll on that person’s physical and mental health. We have a responsibility to help care for our elderly and this can be in the form of volunteering at our local aging centers or dropping by to visit an elderly neighbor.

May Need to Hire a Caregiver

Every parent or parent-to-be knows that eventually they will have to hire a nanny or find a daycare for their child so they can go back to work. Most of them start looking for these resources before the baby is born. And yet, we are usually blindsided when the need arises to find a caregiver for our elderly loved ones. As a result, we struggle to know our options or to even know where to start looking. In addition, we are unprepared for the financial impact of elderly care. It’s important to consider the potential need to hire a caregiver, not just for our children but for our elderly loved ones.

Lack of Government Financial Support

Unfortunately, in the United States, we don’t get enough financial support from the government to fund the care of our children or our elderly. Florida, Oklahoma, Vermont, and the District of Columbia are the only states that enroll all 4-year-olds in free preschool programs. Several states offer some form of free pre-school, but programs may have limited entry, fewer days per week, or may not cover the full cost of tuition. And what about care for children ages 0 to 3? Government funding is just as limited for elderly care. Medicare and most health insurance plans don’t cover long-term care. As a result, caring for our children and our elderly can take a financial toll on individuals. 

There are many more similarities between caring for our children and our elderly but these are the ones that stand out to me the most. They’re also the ones that arguably require the most thought and consideration.

Let’s take care of each other.

Here’s my toddler enjoying a little bit of autonomy at Ikea.

5 Signs It’s Time to Use a Home Care Provider

It’s stressful to witness the decline of your loved one’s autonomy. Sometimes, we may be in denial about whether it’s time to get them a part-time or full-time caregiver. How do you know when that time has come? Here are 5 signs to help you decide, and the questions to ask yourself:

Personal Care:

• Are they taking care of themselves?

• Are they bathing, brushing their teeth, and changing their outfits regularly?

• Are they eating properly and nutritiously?

• Are they taking their medications on time?

Home Cleanliness and Safety

• Are they able to keep up with laundry?

• Are they able to keep their home clean?

• Are they able to keep their home safe – no trip hazards or uncontrolled pests?

Mental Health

• Are they keeping their social connections active?

• Are you seeing signs of loneliness or depression?

• Are they able to enjoy their regular activities?

• Any negative changes to their personality?

Physical Abilities

• Are they able to navigate around the home safely?

• Any recent falls or multiple times nearly tripping?

• Any unexplained injuries?

• Can they still do food shopping, go to their doctor’s appointments, or do the things they used to enjoy?

Quality of Life

• Is caring for them overwhelming you?

• Do you feel like you can’t keep up with caring for your loved one?

• Are you always feeling angry?

• Are you unable to enjoy your own life because you’re caring for them?

• Do you feel guilty about asking for help?

If you are seeing a decline in any of these aspects, then it’s time to get some help.  Asking for help can be difficult but it’s the best thing you can do for your loved one and yourself.

The White House Helps Support the Care Economy

April 23, 2024 - The White House released two final rules yesterday, April 22, 2024, in an effort to improve access to long-term care and the quality of caregiving jobs.

1. Nursing Home Minimum Staffing Rule - will require all nursing homes that receive federal funding through Medicare and Medicaid to meet minimum staffing standards. This aims to improve residents' safety and help prevent staff burnout.

2. Ensuring Access to Medicaid Services - this aims to ensure adequate compensation for home care workers by requiring that at least 80 percent of Medicaid payments for home care services go to workers’ wages.

What do you think about these?

Source: Link